At GHANA MALL, we strive to ensure customer satisfaction. This Return & Refund Policy explains the conditions under which returns, exchanges, and refunds are accepted.
1. General Policy
Return or exchange is a right for all our customers and applies to all products available on www.ghanamall.online.
By placing an order, you agree to the terms outlined in this policy.
2. Return & Exchange Conditions
To be eligible for a return or exchange:
The product must be in its original condition
The product must be unused
The product must be returned in its original packaging
We reserve the right to reject any return that does not meet these conditions.
3. Timeframe
Return requests: within 3 days from the delivery date
Exchange requests: within 5 days from the delivery date
Any request made after this period may not be accepted.
4. Return Process
To request a return or exchange:
Contact us via phone or WhatsApp or email
Provide your order details (name, phone number, order ID)
Our team will guide you through the return process
5. Refunds
Refunds are issued in the following cases:
✅ Full Refund
If the product delivered is completely different from what was ordered
If the product is defective or damaged upon delivery
⚠️ Partial Refund / Fees
If the customer refuses the product without any defect or issue, a 30% fee may be deducted to cover operational and delivery costs
6. Non-Refundable Cases
Refunds or exchanges will NOT be accepted if:
The product has been used or damaged by the customer
The product is not in its original packaging
The request is made after the allowed period
The issue is based on customer expectations not mentioned in the product description
7. Delivery & Return Costs
Delivery fees are non-refundable
Return shipping costs may be borne by the customer, unless the product is defective or incorrect
8. Contact Us
If you have any questions or want to request a return: